Terms of Service
Clear expectations. Thoughtful partnerships.
These general terms explain how payments, purchases, and service arrangements work across our different offerings. Any specific program, project, or event may have its own additional terms.
Explore the details
01About these termsWhat this page covers
Who we are
These General Terms of Service apply to purchases and payments made to Maria Loren Designs LLC (“we,” “us,” or “our”) through our websites, invoices, and payment links, unless a transaction identifies a different seller or sets out different terms.
Different offerings have different terms
We provide creative and brand services and may also offer programs, digital resources, events, tickets, or payment collection for special initiatives. The description and conditions presented for the specific offering are part of the transaction. This general page does not mean every offering is provided or organized by Maria Loren Designs LLC.
Which terms control
If an offering has specific published terms or a separately signed agreement, those terms apply to that offering and take priority over these general terms where they differ. In all cases, rights provided by applicable law remain in effect.
Acceptance
When you affirmatively accept these terms during checkout, they apply to that transaction together with any offering-specific terms made available before payment. A separate signed agreement is still required where the particular service calls for one.
02Payments & bookingPricing, receipts, and starting work
Pricing and checkout
Prices, currency, and any applicable charges are disclosed on the relevant offer, invoice, or checkout page before you pay. Depending on the offering, we may accept payment through Stripe, PayPal, other invoicing or electronic payment services, or cash when arranged in advance. The accepted payment methods and amount due are confirmed for each transaction. Paying through one method does not change the services or rights associated with your purchase.
Payment schedules
Unless specifically stated otherwise, a one-time payment is not a recurring subscription, regardless of payment method. Installment or recurring arrangements require a separately disclosed schedule and any necessary authorization. For example, an approved 50/50 service payment plan is governed by its agreed written schedule, not by the payment platform used. Late payments and project start requirements, where applicable, are governed by the relevant offer or signed agreement.
Confirmation and fulfillment
Electronic payments generally generate a provider confirmation or receipt. When we accept cash or another offline payment by prior agreement, we will provide a written acknowledgment or receipt. Payment alone does not necessarily establish a project kickoff date, guarantee event availability, or replace any required signed service agreement. We will communicate the applicable fulfillment, onboarding, or delivery details for your purchase.
03Cancellations & refundsHow changes are handled
Offering-specific policies come first
Refunds, cancellations, transfers, rescheduling, deadlines, and applicable fees are governed first by the cancellation or refund policy disclosed on the specific offering or in a signed agreement. Please review those details before purchase.
Professional services
If a service engagement has no more specific cancellation provision, you may request cancellation in writing. Amounts paid will be reconciled against services actually performed and any previously approved, nonrecoverable expenses; an unearned prepaid balance will be returned, subject to applicable law. A project may not begin until required agreements and initial payments are complete.
Events and tickets
Ticket availability, event changes, transfer rules, and refunds are governed by the particular event’s published terms. If an event is canceled, we will communicate available resolutions consistent with that event’s terms and applicable law. General creative-service cancellation rules do not automatically apply to events.
Requesting assistance
For a payment issue, duplicate charge, refund request, or cancellation question, please use the contact form on our website and include your name, transaction date, purchase description, and relevant receipt reference. Please do not submit full payment-card details or other sensitive financial information.
04Contributions & special initiativesDistinguishing support payments from purchases
Contributions, pledges, and sponsorships
A payment described as a contribution, pledge, or sponsorship may support an identified initiative, event, or project rather than purchase a creative service. The relevant campaign or transaction page should explain what the payment supports, any benefits included, and applicable cancellation or refund conditions. We will review reports of duplicate, mistaken, or unauthorized payments.
Tax-deductibility
Do not assume a contribution, sponsorship, or event payment is a tax-deductible charitable donation. Tax deductibility depends on the actual recipient, the type of payment, and applicable tax law. We will not describe a payment as tax-deductible unless that status and any relevant limitations are expressly established for the specific transaction. Consult a qualified tax adviser if needed.
Other organizers
If a payment is collected for an initiative involving another organizer, the transaction materials should identify the relevant organizer, payment recipient, and any special conditions. These general terms do not replace that initiative’s own disclosures.
05Creative services & digital materialsScope, rights, and expectations
Scope and deliverables
The description, proposal, or signed agreement for a creative service controls the services, timeline, revisions, fees, and deliverables included. Work outside the agreed scope requires a separately approved arrangement.
Intellectual property
Ownership and usage rights in custom-created work are defined by the applicable signed agreement. Unless expressly assigned, our pre-existing materials, brand frameworks, processes, templates, and other proprietary resources remain ours. Third-party fonts, imagery, platforms, and other licensed elements remain subject to their own terms.
Results and information
We provide our services with professional care, but do not promise a particular sales, revenue, audience-growth, or other commercial outcome. Website and resource content is general information, not legal, financial, tax, or medical advice.
06Privacy, updates & contactThe practical details
Privacy and payment security
Online payments may be processed by Stripe, PayPal, or another payment provider identified at checkout. Each provider handles payment information under its own policies. For payments made directly to us, including any agreed cash payments, we keep appropriate transaction records. Please do not send full card details through our contact form. Our handling of personal information is addressed by any applicable Privacy Policy and transaction-specific disclosures.
Changes to these terms
We may update these terms by posting a revised version with an updated effective date. Updates do not retroactively replace the terms of a previously completed transaction or signed agreement unless law requires otherwise or the parties agree.
Questions or concerns
Please reach Maria Loren Designs LLC using the contact form on our website. We welcome the opportunity to clarify an offering’s terms before you commit.